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Suparna Systems is a self-funded technology company with no venture capital, angel investment or debt financing. The company has an enviable track record of delivering many successful e-government projects, namely those deploying information technology solutions to help government agencies collect data and deliver services to the public in an efficient and transparent manner, as well as m-government, said the pass. Mobile applications provide a subset of common services. Great successes to date include COVID-19 contact tracing and quarantine observation applications, ERP software development and implementation, and online service delivery.
Suparna Systems was founded in 2008 by CEO Satish Kumar. The main reason the company was able to survive and turn a profit against competition from India’s large multinational corporations was Kumar’s relentless focus on innovating in delivering software applications to government customers.
As a self-made software company, considering the high salary cost of software engineers, Suparna Systems’ core technology stack was written by Kumar himself. Kumar is passionate about introducing new technologies ahead of the competition in software service delivery.
Conceptualized, architected and developed by Satish Kumar in a record 10 days, the Quarantine Watch mobile application was New York Times For its remarkable efficiency in tracking and monitoring disease transmission rates and locations, and the speed with which he developed and delivered it. Kumar was also recognized by the Chief Minister of Karnataka for his excellent work in contact tracing and quarantine observation mobile application. The contact tracing mobile and web applications conceived, architected and developed by him are recommended by the Indian Ministry of Health Government for all states in India. Since then, many states, cities, and organizations have adopted the core concept to improve their existing contract tracking systems.
The innovative use of technology has enabled a contact tracing mobile app to locate primary and secondary contacts of COVID patients anywhere in Karnataka within 24 hours. Once a contact is located, the Quarantine Watch app creates a virtual geofence to monitor the exposed person’s quarantine compliance for 14 days. The apps switch easily between online and offline use, and work great even in rural areas where cellular coverage is unreliable. The work caught the attention of the World Health Organization, which called it a “technical innovation.”
This app brings real difference in transfer rate to Karnataka. According to the Indian Council of Medical Research, an average of 47 people are being tracked for each COVID-infected patient, compared to a national average of 20.
Just before the COVID-19 crisis, Satish Kumar developed and implemented enterprise resource planning software at Hubli Power Supply Limited, one of India’s major electricity distribution companies. His Robotic Process Implementation (RPA) technology, implementation philosophy of rules-based decision-making systems, and work building integrated project execution and field workforce communication programs have been adopted by many different public sector agencies, not just distribution at state and central levels company. CIO Review India magazine published an interview with Satish Kumar about the change management process he follows, which has been admired by senior government IT officials. Satish Kumar built the whole solution using open source technology including modules using robotic process implementation (RPA) technology, rule-based decision system and NLP-based chatbot (neuro-linguistic programming) to build various business processes using different software modules Capabilities. His work has pointed the way for other large organizations to undertake such large and complex IT transformation projects in the public sector, using artificial intelligence to create custom modules for narrow, focused tasks.
Mr Kumar is to be commended for his work in expanding the online services provided by the government. His work for the City of Noida has been appreciated from the day the city of Noida was launched and was one of the first to have such a comprehensive implementation of the city’s online services, providing almost all municipal services and enabling citizens to communicate directly. Their needs are efficiently reported to local governments in real time. It brings many firsts to the city, including a mobile app. Reputable newspapers like Navbharat Times reported on this and ranked Noida’s municipal online services above reputed IT hubs like Bangalore, Pune, Hyderabad, etc.
Like every entrepreneur, Satish Kumar has had many ups and downs. ERP implementations typically have a failure rate of 75 percent, so government officials are reluctant to use such implementations for new products developed by small companies. The government agreed to award his company the project and approve work orders on the condition that payment would be made only after the completed software was delivered, configured, customized and tested under real working conditions. These deferred payment terms resulted in a cash flow crunch and an existential financial crisis for Suparna Systems in 2016 and 2017. This led Satish Kumar to work in software coding. The strategy was successful and Suparna Systems returned to profitability.
One of the things that sets Suparna Systems apart from other software companies in the e-government space is that it always chooses to sell products it develops directly to customer specifications, and chooses custom services when it seeks government contracts, facing the competition head-on. The company has never relied on third-party suppliers, outsourcing work from domestic or multinational IT organizations. This helps to build a strong technical core.
Delivering such large and successful projects to public sector clients and building a profitable software company with no external funding gives Satish Kumar a rare and rich combination of technical, innovative and entrepreneurial skills. Working with government organizations as well as state and local agencies has also helped him gain a detailed understanding of the various regulations related to the accountability and privacy under which the public sector operates.
Satish Kumar is currently focused on building the next generation of AI-based data platforms. Entrepreneurs are moving up the value chain, from service-based software to cloud-based AI software products, leveraging the power of existing open datasets.